There are certain steps that can be taken in the event you believe you did not receive an accurate refund before you accept payment from the Depot.
You can ask for a recount of your containers. Depots may place them back into the sorting station for a recount or, when available, may review camera footage of the count.
If you are still not satisfied with the recount and think you have properly counted your beverage containers using a rate of 10 cents for containers 1 litre (or less) and 25 cents for containers over 1 litre, contact the Beverage Container Management Board before accepting the Depot’s payment by calling 1-888-424-7671 and asking for a Compliance Officer. The Compliance Officer will discuss the issue with you and work with the Depot to resolve the problem. The BCMB monitors Depot refund accuracy with a mystery shopper program. All Depots are audited numerous times throughout the year by unidentified “mystery shoppers” The refund provided to the mystery shopper is then compared to the expected refund. Depots are penalized by providing inaccurate refunds. Repetitive poor counts can jeopardize a Depot's operating permit.